Complaints Policy

If you do have reason to complain the following information sets out the procedure to follow.

Tranah Notary (called “TN” in this policy) is a notarial practice regulated by the Master of Faculties, Faculty Office of the Archbishop of Canterbury:

The Faculty Office, 1 The Sanctuary, Westminster, London SW1P 3JT

t: 0202 7222 5381
e: faulty.office@1thesanctuary.com
website: facultyoffice.org.uk.

If you are dissatisfied about the service you have received, please discuss any concerns with TN. TN will endeavour to resolve these quickly, fairly and amicably. If, however, they cannot be resolved, then you may complain to the Notaries Society, which operates a Complaints Procedure approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details concerning your complaint to the Secretary:

The Notaries Society, P O Box 1023 Ipswich, IP1 9XB

e: secretary@thenotariessociety.org.uk,
website: www.notariessociety.com

If you have any difficulty making a complaint in writing, please do not hesitate to call the Notaries Society or the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Complaints Procedure, you may at the end of that procedure or after a period of 8 weeks from the date you first notified TN that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

The Legal Ombudsman, P O Box 6806, Wolverhampton WV1 9WS

t: 0300 555 0333
e: enquiries@legalombudsman.org.uk
website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.